faqs

Signing up and the basics

How do I register?

Head over to our sign-up page and enter a few details, it’s as simple as that – you’ll then receive an email with more information on how to get products and offers for you and your colleagues.

Is there a set number of employees I need to have?

In short, no. However many of the promotions that we run will have minimums so you’ll only be able to receive them if you have at least as many staff as the minimum. Normally the minimum is around 100 so if you’ve got fewer staff than that you’re less likely to hear from us and be offered freebies regularly.

How do I find out about the freebies in my area?

When we’re sending out freebies in your area we’ll contact you by email and offer you the chance to opt-in. Sometimes we’ll call you to find out if you’re interested in a giveaway before you opt-in on the phone.

Do I have to accept everything?

Quite simply, no. You only receive the products you opt-in for, meaning you only get the products you want to try.

What details do you need?

Mainly just your address and contact details but there are other bits of information that help us ensure we’re offering you relevant products.  We keep all your information safe and will never share it with any third parties.

What’s a secondary contact?

We know you can’t always be around to take a delivery, so we ask you to nominate a secondary contact when opting-in for any giveaway. This means that if we can’t reach you on the day of delivery, there’s another colleague who knows what to do and be the office hero in your absence.

I haven’t received my Welcome Email

Unfortunately sometimes our emails get caught up in over-zealous spam filters. One way to get around this is to add us to your safe senders list, then email into community@gemsatwork.com and one of our lovely team will then assist in resending it through to you. Another reason it may not have gone through is due to an incorrect email so always double check before signing-up. We’ve written a blog about this with more info.

Why are the samples free?

The brands we work with like to give away their products for free so that people can try new things. We work on behalf of the brands to get them delivered to you. The feedback we receive is really helpful to the brands and helps them improve their products so, please do be honest when filling in surveys.

What’s the catch?

It’s often said that there’s no such thing as a free lunch, we’ll normally there isn’t, but with us… there can be. We’re happy to send you free products but please do ensure you don’t leave them to go to waste and encourage your lovely colleagues to leave their feedback.

Opting-in, delivery and what happens afterwards

How do I opt-in?

When we have a giveaway you’re eligible for we’ll email you with all of the details of the product what’s in store, then you can choose whether to opt-in or decline the giveaway.

I’ve missed out on a campaign, what does this mean?

We work on a first-come-first served basis, meaning we’ll offer the products to everyone who’s eligible and when they’re gone they’re gone. If you’re too late you’ll be told you’ve Missed Out. We’ll then put you on a waiting list in case we get anyone dropping out, and if we do we’ll be in touch.

How do I opt-out of a campaign?

If you see something you don’t fancy pop into your inbox, you simply click the link saying ‘No thanks’ and we won’t contact you about that giveaway again. Or, if you’ve already opted-in but need to back out due to an unforeseen circumstance, either call or email us and we’ll do it for you.

How come I never receive anything?

We work with lots of different brands and some of them like to focus on certain areas or are aiming to reach certain types of people – it could be that we’ve just not worked with any brands sending products to your area or perhaps you’ve got a very ‘male’ office and we’ve been working with a lot of ‘female’ focused brands. It could be you’ve been missing our emails – in which case adding us to your safe senders list would help.

When will I know when my products will arrive?

The opt-in email you receive will let you know the week the samples will be delivered, our deliveries usually take place between Tuesday and Thursday – and we always endeavour to let you know as soon as we know your delivery date and increasingly we’re aiming to opt people in for particular days to make it even easier.

 

You’ll receive a reminder the week before we send the samples out, and we’ll also send an update on the day of delivery too with a link so you can track your freebies to your door.

My delivery hasn’t arrived, what’s happened?

Sometimes there can be a hold up with delivery due to unforeseen circumstances with our courier partners (traffic, van breakdown etc.), or there was an issue with the delivery driver being able to reach you or your nominated Secondary Contact. If you’ve been provided with it, please check your tracking data and contact one of our team.

 

Please be extra careful when opting-in to ensure there will be someone who can receive the products and that the address you’ve provided is correct.

I haven’t received my Welcome Email

Unfortunately sometimes our emails get caught up in over-zealous spam filters. One way to get around this is to add us to your safe senders list, then email into community@gemsatwork.com and one of our lovely team will then assist in resending it through to you. Another reason it may not have gone through is due to an incorrect email so always double check before signing-up. We’ve written a blog about this with more info.

I haven’t received the survey link, how can I access it?

We always send the link through with our delivery day email, if you haven’t received this, please check your spam folder. If it’s still not there, email into community@gemsatwork.com and one of our lovely team will resend it through to you. If you still don’t receive it, read our blog on adding us to your safe sender’s list.

Where to leave feedback?

You’ll receive a unique link specific to your workplace on the day of delivery, this will lead you through to the survey for that product. The email will also have a blurb for you to easily forward around to your colleagues so they know where to go to leave theirs.