How to add us to your safe senders list

How to add us to your safe senders list

Found us in your spam folder and want to ensure you don’t miss out in the future? Email is an important tool for us, not only is it how we offer you samples and provide delivery updates, it’s also how we drive engagement – which is incredibly valuable in securing more products for the community.

An increasing number of e-mail clients (Gmail, Outlook etc.) and companies are including filters that can affect delivery and display of our glorious e-mails. This means that sometimes our communications might not reach you, or they might be displayed without images – meaning inevitably, you’ll miss out.

To ensure that you continue receiving our e-mails, and that they display properly, we recommend adding our email address or domain to your list of safe senders. Here are some simple instructions to help you do that;

(We’ll almost always email you via

Apple Mail

iPhone-contactIf we’re lucky, you’ll add our email address to your VIP list. That means our messages are placed in a different folder and get a special alert. Of course, getting added to your contact list is also good. Either way, the instructions are pretty simple.

On the iPhone:

  1. Tap our email address.
  2. Select Add to VIP, Create New Contact or Add to Existing Contact.

On the desktop:

  1. Move your pointer to the left of our email address in the message header
  2. Click on the star that appears.

You can also hover the pointer over our email address, click the arrow that appears, and then choose Add to VIPs. Learn more about Apple email accounts.


When using Gmail, it’s easy to add email addresses to your contacts list.

Gmail-addtocontactsOn mobile:

Add us to your device-specific contact list to make sure you receive emails from them.

On the desktop:

  1. Open the message. Click the down arrow that’s next to the Reply arrow at the top right of the message.
  2. Scroll down to “Add gemsatwork to Contacts list” and select it.

Learn more about Gmail contacts from Google Support.

Yahoo Mail

When you receive an email from us, click our name and select Add to Contacts to make sure we stay out of your spam folder. Or you can do it the old-fashioned way:

  1. Yahoo MailClick New Contact.
  2. Enter our contact information.
  3. Click Add More to add additional information fields.
  4. Click Save.

Here’s where to find help for the many variations of Yahoo Mail:

You can also check your spam folder to find our emails that have been sent there in error. Right-click on the message and select “Not Spam” to make sure they don’t get flagged in the future.

Microsoft Outlook has several varieties and the process for adding an email address as a contact vary somewhat.

Microsoft Outlook 2007, 2013 and 2017 for Windows

  1. Open our message so that our email address is shown.
  2. Right-click our name, and click Add to Contacts.
  3. Fill in the details if you want.
  4. Click Save.

Outlook MacMicrosoft Outlook 2011 and 2014 for Mac

  1. In your list of emails, click our message.
  2. On the Message menu, point to Sender.
  3. Click Add to Contacts.

When you reply to an email that includes an email address that isn’t on your contact list, you might be prompted to add it. You can also add contacts manually.

  1. In People, click New.
  2. Add contact info. If you want to add more than one email address, phone number, or any other information, click the plus icon PlusIcon in that section.
  3. Click Save.

Get more information from Microsoft Outlook support.

AOL Mail

  1. AOL In the left panel, click Contacts.
  2. Above your list of contacts, click the New Contact button.
  3. Add our email address and any other information.
  4. At the bottom, click the Add Contact button.

You can also just open the message, click on the sender, and select Add Contact. Find more information from AOL help.

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